Job Title
Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers/employees in a fair and ethical manner, promoting an inclusive work environment, being a responsible member of the community, providing the right products at the right time with fair and accurate pricing. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.
Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
Collaborate with associates and promote teamwork to help achieve company/store goals
Prepare beverage selections to recipe and standards and to customer's requests using proper equipment; tender transactions using company best practices
Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials
Provide customers with fresh products that they have ordered and the correct portion size (or as close as possible to the amount ordered) to prevent shrink
Recommend coffee shop items to customers to ensure they get the products they want and need
Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise
Check product quality to ensure freshness; review "sell by" dates and take appropriate action
Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer
Label, stock and inventory department merchandise
Report product ordering/shipping discrepancies to the department manager
Stay current with present, future, seasonal and special ads
Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines
Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management
Ability to work cooperatively in high paced and sometimes stressful environment
Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
Ability to act with honesty and integrity regarding customer and business information
Ability to follow directions and seek assistance when necessary to resolve customer and business issues
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
Must be able to perform the essential job functions of this position with or without reasonable accommodation
Minimum
Excellent customer service skills
Desired
Any previous comparable experience
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