Job Description

Job Description

Job Description

Parts Manager

Department: Parts Department
Reports To: Operations Manager, Dealer Principal

McCandless Truck Center is one of the region’s premier Commercial Truck Sales & Leasing Dealerships, proudly serving the Cheyenne area for many years. Our team enjoys a fantastic culture and opportunities for advancement, which are company-wide focused to help you grow both personally and professionally. We’re interested in helping you establish and build a long-term career with us, because we know that happy employees lead to happier customers!

The Parts Manager’s main responsibility is to manage and develop the parts business in a cost efficient and profitable way. The parts manager ensures a healthy inventory level that meets the needs of the end customers and the service department and contributes to a profitable business with well-defined targets. This is achieved by a high level of parts availability and parts sales. This work contributes to an optimized utilization of the service shop and long profitable relations with the customers.

• Health Insurance - 80% of employee premiums are company paid!
• Free Dental & Vision insurance for employees!
• Life Insurance Policy
• 401(k) plan with company match
• PTO and Vacation Days
• Training
• Fantastic Culture and Work Environment

• Manage Parts Strategy and Business – Implement and develop the parts strategy in order to maximize the profitability within the parts business.
• Manage Parts Customer Relations – Build and develop new and existing customer relationships, ensuring availability and prices are being met and delivered to meet expectations.
• Manage Parts Operations – Work accordingly to standards, regulations, and requirements, comply with policies and procedures, completion of documents and records and maintaining a high standard of cleanliness and tidiness within the workshop
• Manage Parts Operations Compliance – Contribute to the environment and culture by bracing acceptance, active teamwork participation, self-peer accountability while committing to professional development
• Service Department Leadership – Create and foster an environment that embraces acceptance, cultivates teamwork, holds everyone accountable, and steadfastly commits to professional development.
• Ensuring Accountability – Holding yourself and others to high standards of accountability while creating an infrastructure and transparent culture that supports and measures personal and organizational responsibility and accountability.
• Customer Understanding & Focus – Demonstrates a strong grasp of customer industries, operations, and business drivers while providing service excellence and tailored solutions that optimize customer profitability. Maintains ongoing client contact and offers seasoned advice to both customers and internal teams to support growth and long-term success.

General Knowledge & Skills

• Business Acumen – Using an understanding of business issues, processes, and outcomes to maintain and enhance business performance.
• Safety & Health – Demonstrates understanding of the importance of safety and health policies, procedures, and regulations. Creates and safeguards a healthy, safe, and sustainable work environment for all employees.
• Communication & Teamwork – Listens and communicates openly, honestly, and respectfully with diverse audiences while promoting dialogue and building consensus; works collaboratively across teams to achieve organizational goals.
• Products and Services - Maintains an up to date understanding of International and IC Bus products and services necessary to perform duties and tasks. Understands International products and services value proposition connected to processes and business.
• Initiative - Dealing with situations and issues proactively and persistently, seizing opportunities that arise. Focusing on addressing current issues.
• Planning & Organizing / Results Oriented - Effectively sets goals, creates structured plans, and allocates resources to achieve success. Demonstrates ambition, efficiency, and perseverance in consistently meeting or exceeding objectives.
• Resource Management - Demonstrates the effort, willingness, and ambition to achieve desired results. Meets objectives and responds proactively to avoid disappointing results. Explores methods for working more efficiently and more effectively, showing perseverance.
• Problem Solving - Identifying problems and the solutions to standard problems. Effectively escalating non-standard problems to appropriate management.
• Analytical Thinking – Analyzing and synthesizing information to understand issues, identify options, and support sound decision making.

• High school education or equivalent
• Relevant work experiences in a dealership/warehouse position
• Further education in a relevant field 
• Previous supervisory experience
• Forklift License

This is not necessarily a list of all the duties, responsibilities and requirements associated with this position. While the accountabilities noted herein are intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties as circumstances dictate.  We are an Equal Opportunity Employer.

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